Michael Glass

Michael Glass

Independent District Sales Agent

TSI is a leader in the debt recovery industry for many reasons including our size, experience, innovation, processes, and people. Though clients find confidence in those superlatives, the #1 reason they trust us is because we get results. Explore the three case studies below to discover how TSI is able to make such a substantial difference in the bottom line of a business across a variety of industries.

Case Study


How TSI Helped an Ambulatory Surgical Center Develop a Winning Accounts Receivable Strategy

The Client

TSI Results Case Study 3 - The Client

Multi-practice standalone

Outpatient Surgical Center.

It's physician owned and partners with a local hospital that uses HST pathways.

The Background

TSI Results Case Study 3 - The Background

The center has been a

TSI client since 2007.

Their average account age is 4.7 months from date of service with an average account balance of $615.

The Need

TSI Results Case Study 3 - The Need

Their number of days in AR were too high (over 90).

Their level of manual work was taking up too much valuable staff time and they needed a better billing strategy.

The Solution

TSI Results Case Study 3 - The Solution

TSI Profit Recovery - third-party demands - for past due accounts.

Since TSI integrates seamlessly with the client's HST Pathways software, it gave the administrator a clear picture of what was happening in their AR. Profit Recovery provided the client with a streamlined billing strategy, while the automation allowed them to easily transfer accounts, which freed up their staff's time to focus on insurance claims.

For those past due accounts requiring further third-party intervention, the client could easily transfer to TSI's contingency collection services that uses CollectX, a proprietary data analytics platform that dynamically scores accounts and boosts liquidation rates.

The Results

TSI Results Case Study 3 - Metric 1

48% recovery rate

on total dollars assigned

TSI Results Case Study 3 - Metric 2


of accounts responding

TSI Results Case Study 3 - Metric 3

Delivered an ROI of


For accounts with TSI's contingency collection services, the client saw a recovery rate of 16.96% on total assigned!

Perhaps the most impressive result though is the streamlined billing process that the client now has in place, saving the staff valuable time and money.

Quote Symbol

TSI made an immediate, direct impact on our revenue.

-Trevor R., 5 Year Client